Client Success Manager
Core
Serve as the primary point of contact and trusted advisor to build long-term client partnerships, manage account growth, and ensure successful client outcomes through strategic support and operational oversight.
Role type
Mid-level Client Success Manager
Builds
Client relationships, account growth, and operational success for public sector and regulated industry clients
Domain
Public sector / Government / Regulated industries
Deliverable
client delivery
Required skills
Client relationship management, account growth strategy, cross-functional collaboration, project execution, data analysis, contract and compliance management, stakeholder communication, problem-solving
Preferred skills
Experience with government agencies or municipalities, knowledge of public sector legislation, CRM platform proficiency (via careerplan.io/jobs/4715345006-client-success-manager-at-verramobility)
Technologies
Microsoft Office Suite, CRM platforms
Responsibilities
Lead recurring client meetings and manage follow-up actions; oversee client onboarding, implementations, and project execution; monitor client performance and analyze operational/financial data; support account health through reporting and revenue recovery; educate clients on product capabilities and best practices; manage escalated client concerns and drive issue resolution.
Seniority
Mid-level, hands-on IC
