Senior Customer Success Manager
Core
Build deep, trusted relationships with government agencies and transit operators to drive adoption, unlock value, and enable expansion.
Role type
Senior Customer Success Manager (B2B/B2G)
Builds
On-demand mobility solutions for government transit organizations
Domain
Transportation / Mobility / Public Sector (via careerplan.io/jobs/777815b4-2b55-459b-ad4a-8c73f47965d3-senior-customer-success-manager-at-spare)
Required skills
Strategic account planning, stakeholder mapping, data-driven adoption strategies, churn risk mitigation, cross-functional collaboration, change management
Preferred skills
Transit or mobility industry experience, B2G sales or operations background, project management, procurement cycle knowledge
Technologies
CRM systems, customer-facing analytics tools
Responsibilities
Develop product proficiency to translate capabilities into operational outcomes for transit agencies; guide customers through structured success plans aligned with agency constraints; identify and act on expansion signals to drive pipeline growth; diagnose adoption gaps and implement remediation strategies to protect revenue; maintain accurate account data and partner with Account Managers on account health; synthesize usage data and stakeholder sentiment to prioritize at-risk accounts.
Seniority
Senior, hands-on IC
