Director, Technical Account Management
Core
Lead the Technical Account Management organization to drive retention, growth, and operational excellence for enterprise fitness and wellness clients on the Mindbody platform.
Role type
Director, Technical Account Management (Enterprise SaaS)
Builds
Enterprise customer success operations, strategic partnerships, and technical integration support for the Mindbody ecosystem.
Domain
Enterprise SaaS, Fitness & Wellness Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise SaaS leadership, managing managers, revenue retention strategy, executive relationship building, API and data strategy, SQL, integration architecture, risk anticipation, process optimization, stakeholder influence.
Preferred skills
Deep hands-on experience with the Mindbody platform, fitness/wellness industry knowledge, ability to travel frequently for onsite meetings.
Technologies
Mindbody platform, APIs, webhooks, SQL, data models, reporting tools.
Responsibilities
Lead and scale the TAM organization through a layer of managers; define role expectations, KPIs, and career paths; own revenue retention (renewals, expansions, forecast accuracy); build executive-level relationships via onsite business reviews and strategic planning; serve as the senior technical voice for integration architecture and migration planning; establish operational processes and tooling to enable scalable growth; partner with Product and Engineering to influence the roadmap; anticipate and mitigate account risks.
Seniority
Director, hands-on leadership with strategic oversight