Customer Care Specialist II
Core
Provide customer service to rental car customers by addressing inquiries pertaining to tolls and/or violations. (via careerplan.io/jobs/4711635006-customer-care-specialist-ii-at-verramobility)
Role type
Customer Care Specialist
Builds
Customer resolutions and satisfaction for rental car services
Domain
Transportation / Rental Car Industry
Deliverable
client delivery
Required skills
Empathy, Critical thinking, Verbal communication, Written communication, Product knowledge, Process knowledge, Technical knowledge, Problem-solving, Attention to detail
Responsibilities
Address customer inquiries regarding tolls and violations, Use tools to reach complete and accurate resolutions, Develop and maintain product and technical knowledge, Meet performance goals in productivity and customer satisfaction