Automotive Loan Account Specialist (Bilingual in Spanish)

PhoenixFull-time$22–$222026-10-01 → 2026-10-09

On-site

Core

Engage with customers by phone and email to provide service regarding account status, payments, and concerns, while investigating problems and finding resolutions.

Role type

Customer service specialist (automotive loan accounts)

Builds

Customer service interactions and account resolutions (via careerplan.io/jobs/4735456005-automotive-loan-account-specialist-bilingual-in-spanish-at-upgrade)

Domain

Financial services / Automotive lending

Deliverable

client delivery

Required skills

Bilingual English and Spanish, customer service experience, knowledge of FDCPA and FCRA regulations, problem solving, multi-tasking

Preferred skills

Auto/servicing collections experience, Microsoft Cloud and Google Workplace proficiency

Responsibilities

Answer incoming customer calls regarding billing issues and service questions, process requests by phone and email, document customer accounts, investigate problems and find resolutions to payment objections, maintain superior quality assurance results

Seniority

Individual contributor

About Upgrade

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B.