Customer Service Representative (English/Spanish Bilingual)
Core
Deliver professional, solutions-focused customer support via phone, live chat, and email to fleet accounts, owner-operators, and consumers, resolving billing inquiries and account issues.
Role type
Customer Service Representative (multi-channel support)
Builds
Customer satisfaction and operational efficiency for fleet management and toll management solutions
Domain
Fleet management, toll management, and regulatory compliance
Deliverable
client delivery
Required skills
Multi-channel support (phone, chat, email), billing inquiry resolution, CRM data management, MS Office proficiency (Excel), problem-solving, account maintenance
Preferred skills
Bilingual (English/Spanish), Salesforce familiarity, mentoring, continuous improvement
Technologies
Salesforce, MS Office (Excel, Word, Outlook, PowerPoint)
Responsibilities
Serve as first point of contact for customer inquiries; investigate and resolve customer issues including billing questions; maintain and update customer accounts in internal platforms and CRM software; collaborate with peers and internal partners to deliver timely resolutions.
Seniority
Junior, individual contributor