Digital Consumer Support Representative
Core
Resolve customer inquiries and troubleshoot issues for a parking and charging platform via phone, email, and chat.
Role type
Digital Consumer Support Representative
Builds
Customer support operations for Flash's parking + charging platform
Domain
Mobility / Smart Cities / SaaS
Deliverable
client delivery
Required skills
Bi-lingual communication (Spanish/English), customer service experience, technical troubleshooting, CRM proficiency, Google Suite proficiency
Preferred skills
Salesforce experience, Freshdesk experience, iOS/Windows environment knowledge
Responsibilities
Respond to customer inquiries via phone, email, and chat; Troubleshoot customer issues using internal knowledge base; Research and resolve complex customer issues; Document interactions in case management system
Seniority
Entry-level IC
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