Partner Support Specialist (part-time)
Core
Serve as the front line for driver-partners, managing accounts, booking rides for passengers, and improving the first-time experience via phone, email, and SMS.
Role type
Customer support specialist (driver-partner focus)
Builds
Driver-partner experience and passenger ride bookings
Domain
Transportation / Ride-sharing
Deliverable
client delivery
Required skills
Customer service, CRM tools, Microsoft Office, Google Suite, problem-solving, trend analysis
Preferred skills
Salesforce, transit industry knowledge
Responsibilities
Speak with driver-partners face-to-face, over the phone, and via email/SMS; book rides for passengers; coordinate customer feedback with technology, marketing, design, and product teams; identify pain points and brainstorm solutions. (via careerplan.io/jobs/4620444002-partner-support-specialist-part-time-at-via)
Seniority
Individual Contributor