Technical Customer Success Manager
Core
Drive technical adoption and ROI for enterprise parking and mobility clients by acting as a technical advisor, managing the customer journey, and collaborating with internal teams to ensure platform success.
Role type
Senior Technical Customer Success Manager (Enterprise SaaS/Hardware)
Builds
Customer adoption of T2 hardware and SaaS solutions, integration with external technologies, and strategic success plans.
Domain
Parking management, mobility, transportation, enterprise software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical sales for enterprise solutions, customer operations, hardware and SaaS services, solution messaging (storage/data/security), enterprise customer support, CRM proficiency, analytical skills, problem-solving, English communication
Preferred skills
Parking industry experience, University/Municipality vertical experience, Salesforce expertise, Software Architecture design, Continuous Improvement methodologies
Technologies
Salesforce, JIRA, case management systems
Responsibilities
Own the customer technical journey and drive adoption of T2 solutions; formulate and maintain Success Plans with metrics; deliver technical Business Reviews to prove ROI; act as a technical advisor for architecture design and best practices; engage senior decision makers to shape product roadmaps; partner with Account and Sales teams to monitor customer health and mitigate risks; enable open-source community awareness and T2 champions.
Seniority
Senior, hands-on IC