Customer Success Manager
Core
Drive adoption, unlock outcomes, and lead inference growth for hyper-growth Enterprise accounts by bridging complex technical AI systems with clear business outcomes.
Role type
Senior Customer Success Manager (Enterprise AI)
Builds
Enterprise adoption of OpenRouter's AI routing and infrastructure layer for LLM workloads
Domain
Artificial Intelligence / Large Language Models (LLMs) / API Infrastructure
Deliverable
production ML models | product features
Required skills
AI-native experience, technical platform expertise, revenue ownership, playbook building
Preferred skills
strategic agility, commercial grit, analytical rigor
Technologies
LLMs, API routing, token management, context windows
Responsibilities
Create adoption plans for customers building AI agents or coding tools; lead commercial talks and drive usage expansion across product lines; present ROI analysis to CTOs and optimize model routing for engineers; define and track success criteria to ensure mission-critical partnership; act as the data-focused voice of the customer to inform GTM, Product, and Engineering roadmaps.
Seniority
Senior, hands-on IC