Technical Success Architect
Core
Senior Technical Customer Success Manager owning strategic, high-ARR accounts for an Application Security platform, acting as a trusted advisor to security and engineering leadership.
Role type
Senior IC Technical Customer Success Manager (Strategic Accounts)
Builds
Adoption, retention, and expansion of an Application Security platform for enterprise software estates.
Domain
Application Security / Software Supply Chain / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, executive stakeholder engagement, cross-functional orchestration, account planning, risk management, data analysis for commercial recommendations, consultative advisory, rollout and adoption guidance, customer enablement training, product feedback synthesis, sales partnership.
Preferred skills
Experience in B2B SaaS or security, familiarity with AI agents/tools for workflow efficiency.
Technologies
Application Security platforms, CI/CD pipelines, modern engineering practices, AI agents (e.g., Claude).
Responsibilities
Own high-ARR book of business driving adoption, retention, and expansion; orchestrate cross-functional teams to align platform with enterprise security goals; build and maintain executive relationships and run business reviews; manage account plans and multi-workstream initiatives; guide customers on rollout plans, security policies, and SDLC integration; proactively identify and mitigate account risks; coordinate escalations with Support, Product, and Sales; act as a strategic advisor on AppSec program maturity; educate customers on new features; capture feedback for product teams.
Seniority
Senior, hands-on IC with strategic focus