Customer Success Manager, Enterprise - East
Core
Post-sales primary point of contact for Commercial customers, driving onboarding, implementation, adoption, and value realization.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer adoption and successful deployment of Chainguard's hardened open-source builds
Domain
Cybersecurity, Supply Chain Security, DevSecOps, Containers
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success management, account management, issue management, change management, stakeholder management, technical product knowledge, training and education, business value realization
Preferred skills
Early-stage startup experience, hands-on cloud computing (AWS, GCP, Azure), containers, Linux, vulnerability management, software development lifecycle
Technologies
Chainguard, AWS, GCP, Azure, Linux
Responsibilities
Drive business success planning and value realization cycles; Act as customer advocate to internal teams; Collaborate with technical support for issue resolution; Develop hands-on technical product knowledge; Conduct training and education on product features; Manage relationships with stakeholders from technicians to CISOs to drive renewals and expansion
Seniority
Senior, hands-on IC