Chronosphere - Customer Success Architect
Core
Post-sales leader guiding largest customers to unlock observability strategy potential and maximize Chronosphere platform value.
Role type
Senior Customer Success Architect
Builds
Strategic account plans, customer enablement programs, and executive business reviews for enterprise clients.
Domain
Cybersecurity / Observability / Cloud-Native Infrastructure
Deliverable
client delivery
Required skills
Strategic account planning, executive stakeholder management, technical discovery, risk mitigation, value-based storytelling, project management
Preferred skills
Experience with Kubernetes, Prometheus, OpenTelemetry, distributed systems
Technologies
Kubernetes, Prometheus, OpenTelemetry, distributed systems
Responsibilities
Build trusted relationships across customer organizations from end users to executives; Lead strategic engagements including 1:many enablement and new customer onboardings; Serve as primary advisor on technical initiatives and business outcomes; Identify and mitigate risks within customer portfolio; Drive platform adoption and communicate ROI; Act as voice of customer to influence product development.
Seniority
Senior, hands-on IC