Customer Architect (Forward Deployed Engineer)
Core
Embed with enterprise customers to design, implement, and optimize a multi-module DevSecOps platform (CI/CD, cloud cost, security) to accelerate software delivery and reduce costs.
Role type
Senior Customer Architect (Forward Deployed Engineer)
Builds
Integrated DevSecOps workflows and platform adoption strategies for enterprise clients
Domain
DevSecOps, Cloud Infrastructure, Software Delivery Lifecycle
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cloud infrastructure (AWS/GCP/Azure), Containers & Orchestration (Kubernetes/Helm), CI/CD pipeline design, Python/Bash scripting, Technical consulting, Solution architecture
Preferred skills
DevSecOps (SAST/DAST/SCA), Internal Developer Platforms (IDP), Platform engineering
Technologies
Harness, Terraform, CloudFormation, Jenkins, GitHub Actions, GitLab CI, Linux, Helm, Kustomize, OpenShift, Python, Bash, YAML
Responsibilities
Embed with customer teams to solve real-world technical challenges, Design and implement CI/CD and DevSecOps workflows tailored to customer architectures, Drive adoption across the breadth of the Harness platform, Serve as a trusted advisor to engineering and platform leadership, Analyze usage and adoption data to identify gaps and opportunities, Partner with Product and Engineering to influence roadmap based on customer feedback
Seniority
Senior, hands-on IC
