Principal Solutions Architect
Core
Senior post-sales technical role serving strategic enterprise customers as their primary technical owner and trusted advisor for API and Service Mesh management.
Role type
Principal Solutions Architect (Post-Sales)
Builds
Customer success, product adoption, and architectural optimization for enterprise clients using Solo.io platform.
Domain
Cloud-native infrastructure, Service Mesh, API Management, Kubernetes, Security.
Deliverable
client delivery
Required skills
Kubernetes, Service Mesh (Istio), API Gateways (Envoy), Cloud-native technologies, Technical account management, Problem-solving, Scripting/Programming (Go, Python, Bash)
Preferred skills
Experience with eBPF, GraphQL, Application Modernization
Technologies
Solo.io, Gloo, Kubernetes, Istio, Envoy, Go, Python, Bash
Responsibilities
Act as primary technical point of contact for strategic accounts; Lead technical issue resolution and provide primary effort on solving issues; Proactively drive product adoption by identifying new use cases; Consult customers on best practices for product usage; Develop and deliver training sessions and workshops; Act as customer advocate providing feedback to product and engineering teams; Collaborate with account team to manage risks and opportunities for renewal and expansion.
Seniority
Principal, hands-on IC with strategic account ownership