Account Director
Core
Strategic owner of enterprise customer portfolios responsible for adoption, value realization, retention, and growth of sales compensation platforms.
Role type
Senior Account Director (SaaS)
Builds
Sales performance management solutions (Forma Operator, Architect, Prophet) for enterprise clients
Domain
Enterprise SaaS / Sales Compensation / Revenue Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, QBR execution, churn risk mitigation, expansion pipeline management, cross-functional partnership, commercial negotiation, adoption strategy, competitive defense, stakeholder alignment
Preferred skills
Experience with sales compensation platforms, knowledge of complex quota methodologies, ability to translate platform capabilities to business outcomes
Technologies
Forma Operator, Forma Architect, Forma Prophet, AI-driven workflows, ML-driven modeling
Responsibilities
Run Quarterly Business Reviews (QBRs) to drive adoption and forecast renewals; Execute account success plans to realize business outcomes; Manage end-to-end renewals and defend against competitive pressure; Identify and close expansion opportunities across the portfolio; Partner with Sales, RevOps, Finance, and HR stakeholders; Monitor adoption signals and intervene on churn risks
Seniority
Senior, hands-on IC