Senior Customer Success Manager - Nordics
Core
Drive customer revenue growth and adoption of product search/discovery solutions for enterprise ecommerce clients.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer success plans, QBRs/EBRs, strategic partnerships, and value realization for enterprise accounts.
Domain
Ecommerce, Product Search, Machine Learning
Deliverable
client delivery
Required skills
Enterprise account management, stakeholder influence, strategic QBR/EBR leadership, technical translation, risk escalation, proactive advisory
Preferred skills
Ecommerce, search, product discovery, Nordic language fluency
Technologies
Product search engines, ecommerce platforms
Responsibilities
Own the customer journey from kick-off to value realization; Build trusted relationships with C-level and technical stakeholders; Translate technical concepts into business value; Lead strategic QBRs and EBRs; Identify risks and lead escalations; Advocate for customer needs and prioritize engineering requests; Provide proactive strategic recommendations; Maintain success plans and stakeholder maps; Partner with Account Management for retention and growth; Improve onboarding and support processes.
Seniority
Senior, hands-on IC