Customer Success Lead
Core
Own a portfolio of strategic school and district partnerships end-to-end, serving as the primary point of contact for school counselors to ensure consistent support and drive growth in student care referrals.
Role type
Senior Customer Success Lead (B2B2C)
Builds
A scalable customer success function for youth mental health platform partnerships
Domain
EdTech / Youth Mental Health
Required skills
consultative sales approach, relationship building with school stakeholders, growth metrics definition, playbook creation, AI tool adoption, cross-functional collaboration, data analysis, coaching
Preferred skills
early-stage startup experience, EdTech background, mental health domain knowledge
Technologies
AI tools
Responsibilities
Manage end-to-end school partnerships, identify opportunities to support students, define growth metrics and playbooks, leverage AI for workflow automation, collaborate with Ops/Product/Clinical teams
Seniority
Senior, hands-on IC with leadership potential