Account Manager - B2B SaaS (Hybrid)
Core
Account Manager responsible for renewals, expansions, and cross-sells on an assigned book of business for a multi-product SaaS portfolio.
Role type
B2B SaaS Account Manager
Builds
Revenue through renewals, expansions, and cross-sells for enterprise and global nonprofit customers
Domain
SaaS / Project Management Software
Required skills
SaaS account management, renewal forecasting, pricing negotiation, contract execution, upsell/cross-sell identification, stakeholder management, CRM fluency, pipeline forecasting
Preferred skills
Experience with IT procurement, growth mindset, proactive risk identification, commercial conversation skills
Technologies
HubSpot, Salesforce
Responsibilities
Manage renewal cycles including forecasting, pricing, and contract execution; Identify under-utilized accounts and drive recovery; Surface upsell/cross-sell opportunities; Conduct discovery-driven check-ins and business reviews; Track and report on renewal rates, ARR health, and expansion pipeline; Share customer insights with Product, Growth, and Sales teams.
Seniority
Mid-level (3-5+ years experience)