Customer Success Manager (Ongoing Opportunity)
Core
Drive customer retention, renewal, and value outcomes for a B2B SaaS marketing platform serving nonprofits by acting as a strategic adviser and guide.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Customer success outcomes, retention, and expansion for nonprofit clients
Domain
B2B SaaS / Nonprofit Marketing
Required skills
Customer retention management, B2B SaaS account management, digital marketing campaign planning, contract negotiation, stakeholder management, Salesforce/Planhat proficiency, strategic account planning
Preferred skills
Non-profit industry experience, association industry experience
Technologies
Salesforce, Planhat
Responsibilities
Manage a portfolio of strategic accounts; Lead the creation and execution of Joint Success Plans; Drive multi-threading efforts within customer organizations; Own the end-to-end renewal process including contract management; Create and lead Quarterly Business Reviews; Assist customers in developing skills to independently manage campaign plans.
Seniority
Mid-Senior, hands-on IC