Customer Success Manager, SMB (India & SEA)
Core
Drive client engagement, adoption, and growth for small-medium sized accounts in India and South-east Asia by providing strategic input on digital marketing and SaaS platform usage.
Role type
Customer Success Manager (SMB)
Builds
Long-term customer relationships and account longevity for Similarweb's SaaS platform
Domain
Digital marketing analytics / SaaS
Deliverable
client delivery
Required skills
Digital marketing expertise, client relationship management, churn risk mitigation, upsell opportunity identification, product subject matter expertise, problem solving
Preferred skills
SEA languages fluency, experience in SaaS client-facing roles
Technologies
Similarweb platform
Responsibilities
Act as primary point of contact for assigned accounts, provide guidance and support throughout the customer journey, identify and mitigate account churn risks, manage and expand long-term customer relationships, support uncovering upsell opportunities, ensure client engagement with the platform
