Senior Customer Success Manager (m/f/x)
Core
Senior Customer Success Manager partnering with enterprise accounts to drive adoption, retention, and strategic growth for composable commerce solutions.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Enterprise customer success practice, strategic account plans, and global CS frameworks
Domain
E-commerce / Headless Commerce / Enterprise Software
Required skills
Enterprise account management, strategic business reviews (SBRs), product roadmap advocacy, cross-functional collaboration, technical understanding of API-first/headless commerce, C-suite communication, ROI analysis
Preferred skills
Additional European language skills, experience in e-commerce or retail, travel readiness
Technologies
Composable Commerce, Frontend, Connect, API-first/headless tech
Responsibilities
Guide enterprise clients in maximizing value of agentic commerce architecture; Translate new product features into clear business outcomes; Proactively drive account engagements and lead Strategic Business Reviews; Partner with Product Management to advocate for customer needs; Collaborate across Sales, Product, and Support; Represent company in webinars and advisory groups; Refine global Customer Success frameworks and mentor team members
Seniority
Senior, hands-on IC with mentorship responsibilities