Technical Account Manager
Core
Primary post-sale point of contact for assigned accounts, blending commercial ownership with hands-on cybersecurity expertise to ensure clients realize continuous value from CloudSEK's platform.
Role type
Senior Technical Account Manager (Cybersecurity)
Builds
CloudSEK's data leak prevention and cybersecurity platform
Domain
Cybersecurity / Data Leak Prevention / Threat Intelligence
Deliverable
client delivery
Required skills
executive communication, consultative selling, threat intelligence analysis, configuration review, product walkthroughs, CRM management, stakeholder management, revenue growth, churn reduction
Preferred skills
BFSI sector experience, regulated-sector client exposure, CEH, Security+, CISM certifications
Technologies
SaaS security platforms, CloudSEK platform
Responsibilities
Manage and nurture relationships with assigned accounts; Conduct QBRs, ABRs, and EBRs to assess engagement; Triage platform findings and report threat insights; Drive product adoption and conduct product walkthroughs; Identify upsell/cross-sell opportunities and own renewals; Gather customer feedback for product development; Collaborate with cross-functional teams to drive enhancements.
Seniority
Mid-Senior, hands-on IC