Customer Success Manager
Core
Manage a portfolio of strategic enterprise customers to ensure they achieve measurable business value from Webbing's global connectivity and IoT solutions.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
Long-term partnerships and customer growth for enterprise clients
Domain
Telecommunications / IoT Connectivity / Enterprise Mobility
Required skills
Customer Success management, Account Management, Strategic account planning, Salesforce proficiency, Executive relationship building, Risk mitigation, Onboarding coordination, Business growth initiatives, Data usage monitoring, Incident communication
Preferred skills
IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, Automotive Connectivity, API knowledge, eSIM technologies, Global enterprise account management
Responsibilities
Build trusted relationships with customer stakeholders and executive sponsors; Develop and execute Customer Success Plans aligned with business objectives; Drive customer adoption, retention, and growth; Coordinate onboarding and deployment activities; Lead Executive Business Reviews (EBRs) and strategic planning sessions; Partner with Sales to identify expansion and cross-sell opportunities; Travel regularly to customer locations for on-site meetings and relationship building.
Seniority
Senior, hands-on IC