Client Success Partner - Enterprise

Paris, Remote🌐 Remote💼 Full-time🗓 2025-10-09 → 2026-09-26

Core

Support largest enterprise clients in their digital training strategy using the 360Learning platform to drive usage, adoption, and contract renewal.

Role type

Senior Client Success Partner (Enterprise)

Builds

Client retention, new contract signings, and learning transformation roadmaps for enterprise accounts.

Domain

B2B SaaS / Corporate Learning & Development

Deliverable

client delivery

Required skills

Client success management, HR/Learning/Change Management consulting, Digital Learning management, SaaS B2B industry knowledge, Stakeholder management with C-level executives, Churn reduction strategies, Upselling and cross-selling

Preferred skills

Digital industry interest, E-learning expertise

Technologies

360Learning platform

Responsibilities

Coordinate technical and pedagogical resources for enterprise clients, Define learning transformation roadmaps with clients, Identify and document customer use cases, Reduce churn by implementing remedial action plans, Develop trust relationships with client top management, Work with Account Managers to identify up-selling and cross-selling opportunities

Seniority

Mid-Senior, hands-on IC

Sourced via lever · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.

About 360Learning

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North