Customer Success Manager (SaaS) | New York hybrid
Hybrid
Core
Strategic Customer Success Manager driving adoption, retention, and revenue growth for enterprise SaaS clients in the US.
Role type
Senior Customer Success Manager (SaaS)
Builds
Lasting partnerships and revenue expansion for enterprise clients
Domain
SaaS / IT Equipment Management
Required skills
Account management, upselling and cross-selling, data analysis, CRM proficiency, executive presentation, problem-solving
Preferred skills
Sales experience, HubSpot, PowerPoint/Excel
Responsibilities
Manage complete customer lifecycle from delivery to renewal, drive revenue growth through expansion opportunities, optimize internal processes, present to executives and key decision-makers
Seniority
Senior, hands-on IC
