Customer Retention Sales Specialist
Core
Initiate, own, and close renewal sales opportunities for strategic end-user accounts and authorized HP partners within a defined region, managing the end-to-end renewal business from partner management to order placement.
Role type
Senior IC sales specialist (renewals)
Builds
HP service portfolio renewals and upsell/cross-sell opportunities
Domain
Technology services / IT infrastructure
Required skills
Renewal sales, account management, pipeline management, up-sell and cross-sell techniques, negotiation, forecasting, CRM tools proficiency, strategic relationship building
Preferred skills
German, French, or Spanish language proficiency
Technologies
Salesforce, Microsoft Office, Excel, Word
Responsibilities
Develop comprehensive understanding of the service portfolio to respond to customer and partner requests; Perform against financial quarterly targets for the assigned territory; Generate and drive the sales pipeline utilizing CRM tools; Manage up-sell and cross-sell opportunities; Establish trusted relationships with HP partners and strategic end customers; Analyze reporting of lapsed, current, and future renewal opportunities; Provide accurate weekly forecasting and visibility into sales activity.
Seniority
Mid-Senior, hands-on IC