Customer Delivery Manager
Core
Lead delivery of high-value contracted services, ensuring performance goals and cost commitments are met while driving customer satisfaction and value.
Role type
Senior Account Delivery Manager
Builds
Managed service delivery operations and customer success plans
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
P&L management, SLA management, root cause analysis, change management, revenue forecasting, cost optimization, executive relationship management, risk management
Preferred skills
ITIL/ITSM certification, Six Sigma, analytics skills, reporting tools
Technologies
MS Office, Reporting tools, Data management
Responsibilities
Lead resolution of incidents and coordinate service requests; Analyze trends to drive root cause fixes; Monitor service performance and financial signals; Manage Requests for Change lifecycle; Manage revenue forecasting and expense targets; Lead value reviews and build account roadmaps; Drive cross-organization optimization efforts.