Program Manager, Product Services
Core
Accountable for the strategy, launch, lifecycle management, and operational performance of assigned services and solutions across North and South America for HP Indigo Print.
Role type
Senior Program Manager, Product Services
Builds
HP Indigo service offerings and solutions
Domain
Printing equipment services and global operations
Required skills
Lifecycle and portfolio management, P&L management, cross-functional team leadership, customer escalation management, process improvement, budget planning, KPI definition, business development
Preferred skills
MBA or advanced degree, experience with complex hardware/software products, prior experience at HP or large matrixed organizations, PMP certification, Agile or Lean/Six Sigma certifications
Technologies
Microsoft Project, Monday.com, CRM systems
Responsibilities
Own the end-to-end lifecycle of assigned service offerings, lead delivery of large complex service programs, serve as a senior representative for strategic customers, manage P&L performance for assigned service lines, lead cross-functional geographically distributed teams
Seniority
Senior, hands-on IC