Customer Success Manager, Mid-Market/Enterprise
Core
Manage a portfolio of mid-market and enterprise customers to drive adoption, increase satisfaction, add revenue, and mitigate risk.
Role type
Mid-Market/Enterprise Customer Success Manager
Builds
Customer retention and revenue growth for mid-market and enterprise accounts
Domain
SaaS / Customer Success (via careerplan.io/jobs/37d7b6f9-b7c9-4f43-b204-1dde6f74a093-customer-success-manager-mid-marketenterprise-at-weave)
Required skills
Account management, trusted advisor engagement, cross-functional collaboration, data-driven insights, Salesforce, Zendesk, Planhat, Google Suite, business review facilitation, upsell coordination
Preferred skills
Bachelor's degree, extensive customer-facing experience, proactive problem solving, relationship building
Technologies
Salesforce, Zendesk, Google Suite, Planhat
Responsibilities
Manage priority accounts and conduct account/business reviews, collaborate with support and upsell teams, create complex reports and dashboards, maintain CRM data accuracy, identify process improvements, provide industry trend insights to customers
Seniority
Mid-level, hands-on IC