Forward Deployed Engineer (Founding Customer Engineer)
Core
Founding Customer Engineer owning end-to-end B2B customer relationships, coaching AI agents for product demos, and translating feedback into product features.
Role type
Founding Customer Engineer (AI SaaS)
Builds
Automated product demos for B2B go-to-market teams
Domain
B2B SaaS, AI Conversational Agents
Deliverable
production ML models | product features | client delivery
Required skills
Customer relationship management, AI agent coaching/configuration, automation workflow building (scripting/APIs/low-code), customer feedback analysis, cross-functional collaboration, product demo delivery
Preferred skills
Coaching AI agents for sales contexts (tiers, personas, pricing)
Technologies
Scripting, APIs, low-code/no-code tools
Responsibilities
Own customer onboarding and success, teach/coach AI agents on positioning and sales workflows, analyze conversation logs for insights, translate feedback into product requests, build automation systems, define customer engineering playbook
Seniority
Early-stage IC, founding hire
