Client Success Manager
Core
Manage client accounts for Indeed Flex, a tech-first staffing platform, acting as a strategic advisor to improve recruitment processes and workforce performance.
Role type
Senior Account Manager / Client Success Manager
Builds
Staffing and recruitment solutions via Indeed Flex platform
Domain
Staffing, Recruitment, Workforce Solutions, HR Technology
Deliverable
client delivery
Required skills
Account management, CRM proficiency (Salesforce), cross-functional coordination, data analysis, strategic account planning, stakeholder management, project management
Preferred skills
Experience in staffing/recruitment/SaaS/HR tech, automation/AI tool usage, executive relationship building
Technologies
Salesforce, Indeed Flex platform, AI-powered tools
Responsibilities
Manage a portfolio of client accounts ensuring KPIs and service levels are met; Serve as primary strategic partner providing consultative guidance on workforce planning and platform utilization; Analyze customer operations and performance data to drive continuous improvement; Partner cross-functionally to coordinate initiatives and resolve escalations; Identify opportunities for account expansion and growth.
Seniority
Mid-Senior, hands-on IC
