Customer Success Manager, Bilingual (Spanish)
Core
Bilingual Customer Success Manager responsible for growing revenue, managing renewals, and expanding relationships with SMB and Enterprise clients in the cybersecurity sector.
Role type
Senior IC Customer Success Manager (B2B SaaS)
Builds
Revenue growth, contract renewals, cross-sells, upsells, and customer adoption of cybersecurity solutions
Domain
Cybersecurity / Privileged Access Management (PAM)
Required skills
Bilingual communication (Spanish/English), account management, SaaS sales, C-level relationship building, contract negotiation, technical troubleshooting, Salesforce proficiency, data analysis
Preferred skills
IAM industry experience, technical knowledge of software integrations (SSO, Directory), product expertise
Technologies
Salesforce, KeeperPAM, SSO, Directory services
Responsibilities
Meet or exceed sales targets within SMB Cohort; negotiate contract renewals, cross-sells and upsells; conduct Quarterly Business Reviews; troubleshoot technical challenges; advise customers on security best practices; drive customer advocacy through references and case studies; perform data-driven portfolio reviews to prioritize opportunities.
Seniority
Mid-level, hands-on IC