Account Manager
Core
Protect and grow recurring revenue for a portfolio of key B2B customers by managing renewals, upsells, and cross-sells.
Role type
Senior Account Manager (B2B SaaS)
Builds
Long-term customer partnerships driving sustainable growth and predictable retention
Domain
B2B SaaS / Compliance & Sustainability
Required skills
B2B sales strategy, account planning, contract negotiation, executive relationship management, QBR facilitation, risk assessment, pipeline management, cross-functional collaboration, project management, CRM proficiency
Preferred skills
Industry knowledge (SAAS, IT, insurance, engineering, financial services, consultancy), fluency in additional languages, trade show representation
Technologies
Jira, Confluence, SharePoint, Microsoft Office Suite 365, Gong
Responsibilities
Lead commercial renewal conversations and negotiate contract renewals; identify and execute upsell/cross-sell strategies; establish relationships with economic buyers and executives; conduct Quarterly Business Reviews (QBRs); assess renewal risk and lead at-risk account strategies; partner with Customer Success Managers on account health and growth; represent the company at industry events
Seniority
Mid-Senior, hands-on IC