GC GO Partner Success and Implementation Specialist
Core
Guide non-profit educational institutions through onboarding, training, and adoption of the GC Gift Officer SaaS platform to drive product utilization and success.
Role type
Mid-level Customer Success/Implementation Specialist (SaaS)
Builds
Onboarding workflows, training sessions, and adoption strategies for the GC Gift Officer platform
Domain
EdTech / Non-profit fundraising / SaaS
Required skills
SaaS implementation, partner relationship management, in-person training facilitation, process optimization, data analysis with spreadsheets, project timeline management
Preferred skills
Startup environment adaptability, cross-functional collaboration, proactive problem-solving
Technologies
Excel, spreadsheets
Responsibilities
Own end-to-end implementation from setup to adoption; travel to partner campuses for in-person training and support; monitor product adoption and identify at-risk partners; gather feedback to improve onboarding; manage implementation timelines and communicate progress.
Seniority
Mid-level, hands-on IC