Implementation Specialist
Core
Execute end-to-end customer onboarding and early adoption to ensure smooth transition from contract signing to first value delivered.
Role type
Implementation Specialist (SaaS Delivery)
Builds
Customer onboarding engagements and early product adoption readiness
Domain
SaaS / Customer Success / Delivery Operations
Deliverable
product features
Required skills
End-to-end onboarding execution, Customer configuration and setup, Project tracking, Risk identification and escalation, Cross-functional coordination, Documentation and process improvement
Preferred skills
SaaS tools experience, CRM experience, Scrum framework experience, Technical product exposure
Technologies
SaaS tools, CRMs, Project tracking tools
Responsibilities
Execute defined onboarding frameworks and playbooks, Serve as day-to-day delivery contact for customers, Coordinate with Engineering and Product to resolve issues, Capture and log customer feedback and defects, Contribute to onboarding documentation and workflow improvements
Seniority
Mid-level, hands-on IC