Associate Customer Success Manager - Higher Education
Core
Associate Customer Success Manager supporting Parchment (digital testing platform) for Higher Education customers, focusing on retention, account growth, and revenue expansion.
Role type
Associate Customer Success Manager (SaaS)
Builds
Parchment digital testing solutions for educational institutions
Domain
Higher Education / EdTech
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success management, account management, consultative selling, contract negotiation, revenue forecasting, cross-functional collaboration, CRM proficiency, public speaking
Preferred skills
SaaS business model experience, project management, Gainsight Experience, Higher Ed sales/account executive background
Technologies
Salesforce, Google Suite, Microsoft Suite
Responsibilities
Act as liaison between customer and Instructure; cultivate member experience through consultative engagements; meet with members to align products with business strategy; build deep relationships across member organizations; manage a book of 200-250 accounts; assist renewal team with negotiations; expand value via price increases and cross-selling; oversee commercial motion including quoting and closing contracts; meet quantitative revenue and customer satisfaction goals.
Seniority
Associate, individual contributor
