Growth Customer Success Manager
Core
Retain and grow 40-60 mid-market accounts by building strong relationships, increasing satisfaction, and driving product adoption for an AI communication coaching platform.
Role type
Growth Customer Success Manager
Builds
Customer retention, expansion, and product adoption for mid-market SaaS accounts
Domain
SaaS / AI / Human Skills
Required skills
customer relationship management, account management, renewal management, expansion strategy, QBR leadership, cross-functional collaboration, CRM proficiency, account prioritization, strategic communication
Preferred skills
SaaS ecosystem knowledge, AI adoption strategies, playbook development, customer lifecycle management
Technologies
CRM tools, customer engagement platforms
Responsibilities
Retain and grow mid-market accounts, build strong customer relationships, increase customer satisfaction, drive product adoption, understand customer business objectives, collaborate with sales and product teams, lead quarterly business reviews (QBRs)
Seniority
Mid-level, hands-on IC