Customer Success Manager, Bilingual (French) - EMEA
Core
Bilingual Customer Success Manager responsible for growing revenue, managing renewals, and expanding accounts within the SMB cohort for a cybersecurity password management platform.
Role type
Senior IC Customer Success Manager (B2B SaaS)
Builds
Password management and privileged access management solutions for SMB and Enterprise clients
Domain
Cybersecurity / Identity and Access Management (IAM)
Required skills
Account management, SaaS customer success, French (fluent), English (fluent), SSO/Directory integrations, C-level relationship building, contract negotiation, Quarterly Business Reviews, Salesforce.com, technical troubleshooting
Preferred skills
IAM industry experience, Enterprise sales experience
Technologies
Salesforce.com, SSO, Directory services
Responsibilities
Meet or exceed sales targets within SMB Cohort; Communicate with French speaking customers, both written and verbal; Provide strong interactions with customers at the Senior Management level; Work with clients to negotiate contract renewals, cross-sells and upsells; Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews; Resolve customer issues requiring deep technical knowledge of our solutions and the Password management space; Drive customer advocacy in the form of references, referrals, and case studies; Perform data-driven reviews and analysis on customer portfolio to prioritise opportunity and risk.