Manager, Transition Strategy Partner
Core
Leading a team of Transition Strategy Partners to execute customer onboarding and transition services from pre-sale through steady-state service.
Role type
Manager, Transition Strategy
Builds
Customer onboarding and transition services for SMBs
Domain
Human Resources / Business Services
Required skills
Team leadership and coaching, Customer onboarding and transition process management, Risk and escalation management, Strategic planning and execution, Business acumen and sales alignment, Process improvement and automation
Preferred skills
Project management (PMP/CAPM), Human resources certification (PHR/SHRM/CPP), Payroll knowledge
Technologies
HRIS, CRM, Project Management Tools
Responsibilities
Lead, coach, and develop Transition Strategy Partners; Oversee end-to-end transition delivery; Partner with Sales to ensure solution alignment; Mitigate risk on complex deals; Establish and monitor KPIs; Resolve escalations and remove blockers; Drive process and system improvements.
Seniority
Manager, People Leadership
