Senior Renewal Representative
Core
Own the commercial and relationship health of ~30 enterprise B2B software customers ($10K–$1M ARR), driving renewals, upsells, and expansion.
Role type
Senior Customer Success Manager (Renewals & Account Management)
Builds
Renewal playbooks, QBR formats, and health signal processes for the organization
Domain
Enterprise B2B SaaS (Retail, CPG, Consumer Brands)
Required skills
Enterprise B2B software renewals, customer success, account management, retention forecasting, executive QBRs, usage/adoption data analysis, Salesforce, commercial negotiation, upsell/expansion identification
Preferred skills
Consumption/usage-based billing models, retail/CPG industry experience, contract administration
Technologies
Salesforce
Responsibilities
Own renewal numbers and forecast revenue, serve as primary customer advocate across functions, design and lead executive QBRs, track usage to identify at-risk accounts, close upsells and source expansion opportunities, manage monthly/quarterly consumption cycles, maintain accurate account data in Salesforce
Seniority
Senior, hands-on IC