Senior Director of Global Customer Success
Core
Executive guardian of global revenue base and chief architect of client expansion strategy, transforming Growth/Account Management into a high-performance revenue engine.
Role type
Senior Director, Global Customer Success (Revenue Leadership)
Builds
Global revenue protection, Share of Wallet expansion, new product adoption, and standardized account planning playbooks.
Domain
AdTech / MarTech / Mobile Programmatic Advertising
Required skills
Executive CS leadership, programmatic & technical fluency, consultant-minded strategy, operations & systems thinking, product influence, C-level communication
Preferred skills
N/A
Technologies
N/A
Responsibilities
Own global revenue retention and churn rate management; drive Share of Wallet expansion via tiered account planning; lead new product adoption within existing client base; standardize global onboarding for "First-Time-Right" launches; maintain forecast integrity and governance; serve as Voice of Customer to Product/Ops teams; manage "At-Risk" accounts with intervention playbooks; drive standardized manager coaching cadence; enable global team scaling and workflow documentation.
Seniority
Senior Director, executive leadership