Customer Success Manager, APAC
Core
Drive revenue growth and manage the full lifecycle for an established portfolio of enterprise cybersecurity customers in the APAC region.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Revenue growth through renewals, cross-sells, and upsells for Keeper Security's zero-trust password management platform.
Domain
Cybersecurity / Privileged Access Management (PAM)
Required skills
Account management, SaaS customer success, C-level relationship building, contract negotiation, technical troubleshooting (SSO, Directory), data-driven portfolio analysis, product expertise, Salesforce proficiency
Preferred skills
IAM industry experience, technical knowledge of software integrations
Technologies
Salesforce.com, KeeperPAM
Responsibilities
Meet or exceed assigned revenue quotas; negotiate contract renewals, cross-sells, and upsells; conduct Quarterly Business Reviews (QBRs) to establish business goals and identify expansion opportunities; troubleshoot technical challenges and resolve customer issues; advise customers on best practices for securing business against password breaches; drive customer advocacy through references and case studies; perform data-driven reviews to prioritize opportunity and risk.
Seniority
Mid-level, hands-on IC