Senior Customer Success Manager, Strategic - East
Core
Lead overall customer strategy for a portfolio of Strategic accounts, shaping program direction and driving measurable business outcomes and long-term growth.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
Strategic success plans, lifecycle marketing programs, and coordinated solutions for enterprise clients.
Domain
Marketing Technology (SaaS), AI-powered personalization, SMS/Email marketing
Deliverable
client delivery
Required skills
Strategic account management, lifecycle marketing strategy, cross-functional collaboration, data analysis and commercial judgment, stakeholder influence, CRM proficiency, product feedback translation
Preferred skills
Experience in marketing technology or SaaS, expertise in SMS or email channels, curiosity about AI-powered customer experiences
Technologies
Salesforce, customer success platforms, reporting tools
Responsibilities
Build and maintain strategic success plans with clear business goals and milestones; Advise customers on lifecycle marketing strategy across acquisition, engagement, conversion, and retention; Coordinate Account Management, Services, and technical/product partners around customer strategy; Lead business reviews and working sessions to connect performance to business priorities; Translate program performance into clear recommendations and business cases; Maintain accurate revenue and renewal forecasts and lead risk mitigation plans; Identify expansion opportunities and support meaningful adoption; Translate customer feedback into business requirements for product and technical partners
Seniority
Senior, hands-on IC
