Customer Success Advisor
Core
Drive customer adoption, retention, and expansion for a cybersecurity allowlisting platform by managing the full post-sales lifecycle and acting as a strategic advisor.
Role type
Senior Customer Success Advisor (Cybersecurity/SaaS)
Builds
Customer partnerships and product value realization for security teams
Domain
Cybersecurity / Cloud Security / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Post-sales lifecycle management, strategic account planning, executive stakeholder engagement, renewal forecasting, expansion identification, cross-functional collaboration, CRM proficiency, churn risk management
Preferred skills
Allowlisting solution knowledge, cybersecurity domain expertise, travel flexibility
Technologies
HubSpot, Salesforce, ChurnZero, Gainsight, Gong, Slack
Responsibilities
Oversee full post-sales lifecycle from onboarding to renewal; Develop and execute success strategies to drive adoption and value; Lead Executive and Quarterly Business Reviews; Manage risk and navigate escalations; Own renewal cycles and forecast retention; Identify expansion opportunities across business units; Collaborate with Technical Success Engineers to align technical enablement with business outcomes.
Seniority
Senior, hands-on IC
