Technical Account Manager
Core
Bridge between customers and product, handling technical escalations, integration health, and onboarding for enterprise accounts.
Role type
Mid-level Technical Account Manager (SaaS)
Builds
AI-powered communication coaching platform (roleplay simulator)
Domain
EdTech / AI / SaaS
Deliverable
client delivery
Required skills
SSO/SAML configuration, REST APIs, webhooks, log analysis (console logs, HAR files, network traces), enterprise SaaS customer management, technical onboarding, stakeholder communication, CRM/Support tools (HubSpot, Jira, Salesforce)
Preferred skills
LMS platforms (Docebo, Seismic Learning), sales enablement software, complex integration surfaces, multi-stakeholder account management
Responsibilities
Serve as technical escalation point for enterprise customers; investigate product bugs and write clear escalations; lead technical onboarding (SSO, LMS/CRM integrations); conduct technical health reviews; translate customer requirements into product feedback; document solutions and integration guides.
Seniority
Mid-level, hands-on IC
