AI Success Manager (US West Customer Hours)
Core
Lead and orchestrate successful implementations and long-term customer engagements for an enterprise Work AI platform, ensuring efficient technical deployment and delivering proactive strategic guidance.
Role type
Senior Customer Success Manager (Technical Implementation)
Builds
Enterprise Work AI ecosystem including intelligent Search, AI Assistant, and scalable AI agents
Domain
Enterprise SaaS / Artificial Intelligence / Knowledge Management
Deliverable
client delivery
Required skills
SaaS implementation management, technical deployment, project management, cross-functional collaboration, stakeholder management, process documentation, cloud platform familiarity, troubleshooting, strategic partnership
Preferred skills
Agile/DevOps methodologies, enterprise client experience, escalation management, continuous improvement initiatives
Technologies
AWS, GCP, Azure, SSO, enterprise SaaS connectors
Responsibilities
Lead new customer deployments including hands-on guidance for setup of SSO and connectors; Own end-to-end delivery from kickoff to go-live; Create and execute joint success plans; Develop tailored project plans; Provide technical guidance and act as escalation manager; Monitor deployment progress and adoption metrics; Identify risks and drive resolution; Guide improvements for onboarding processes and playbooks.
Seniority
Mid-Senior, hands-on IC