Enterprise Support Specialist, Korean Speaking (London, United Kingdom)
Core
Deliver high-quality, reliable support for Figma's strategic enterprise customers, diagnosing complex technical issues and ensuring successful account setup.
Role type
Enterprise Support Specialist (SaaS)
Builds
Figma's design collaboration platform for large organizations
Domain
SaaS / Design Collaboration Tools
Deliverable
client delivery
Required skills
SAML/SSO configuration, SCIM implementation, system administration for large communities, business impact evaluation, cross-functional alignment
Preferred skills
UX/UI tool proficiency (Adobe XD, Sketch, Framer), AI concepts familiarity
Technologies
SAML, SSO, SCIM, Adobe XD, Sketch, Framer
Responsibilities
Diagnose sophisticated customer inquiries via email, guide large organizations through complex workspace configurations, act as point of contact for high-risk escalations, capture product gaps for feature development, identify trends for engineering teams, engage in pilot programs for efficient interactions, recommend foundational tooling for scaling
Seniority
Mid-level, hands-on IC
