Client and People Success Manager
Core
Own the employee experience and lifecycle for client-assigned employees while growing and protecting client relationships in IT services.
Role type
Senior Client and People Success Manager
Builds
Employee retention and client account stability
Domain
IT services / Financial services / Telecommunications / Automotive / Energy
Deliverable
client delivery
Required skills
Employee lifecycle management, client relationship management, performance management, commercial forecasting, data analysis, stakeholder management, difficult conversations, contract terms knowledge, Excel proficiency
Preferred skills
Banking or regulated client experience, service transition exposure, vendor-portal knowledge, timesheet automation systems, cross-country coordination
Technologies
Excel, vendor portals, timesheet automation systems
Responsibilities
Maintain contact with client-assigned employees to understand motivation and retention risks; coordinate the full assignment lifecycle from onboarding to offboarding; manage performance and development cycles; build relationships with hiring managers and stakeholders; manage operational commercial follow-through including renewals and rate reviews; maintain accurate assignment data and prepare monthly forecasts for billable FTE and margin drivers.
Seniority
Senior, hands-on IC
