Specialist, Experience II
Core
Manage routine and moderately complex employee lifecycle requests (employment changes, compensation, payroll, benefits, leave, documentation) for customers and supported employees.
Role type
Specialist, Experience II (Customer Support / Employee Lifecycle Operations)
Builds
Accurate and timely resolution of employee lifecycle cases via the Global Work Platform
Domain
HR Technology / Global Workforce Management
Deliverable
client delivery
Required skills
Customer service, problem-solving, attention to detail, written and verbal communication, independent work, process improvement
Preferred skills
CRM tools familiarity (DevRev, Superblocks, Airtable), B2B/SaaS experience
Responsibilities
Manage assigned tickets and issues; Provide complete responses to requesters; Apply approved guidance and SOPs; Coordinate dependencies with internal/external teams; Retain ownership and track case progress; Exercise sound judgment and escalate risks; Maintain reliable and secure records
Seniority
Individual Contributor, P2 Level (independent execution within established guidance)